Returns & Exchanges
Our Commitment to you
We hope you are delighted with your order from i-goods.eu; however if for any reason you are not satisfied with your product, please contact us within 30 days and we will be happy to process an exchange or refund. In the event of you receiving faulty products, we will send out a replacement as soon as we can.
As there are occasions where it may not be necessary to send the product back, please contact us before returning any items. If the item is simply unwanted, the collection amount will be deducted from your refund.
If you would like to register a return, please read the information below and process your return as indicated.
Please see the list for products that are not eligible for return
- products that have been adjusted by i-goods.eu in accordance to the customer’s specifications like Laser Engraving, Embroidery etc.
- software with broken seals
- used products that cannot be exchanged for reasons of hygiene, such as kitchen knife sets, glasses, headsets and headphones etc.; if the product has not been used then the rule does not apply
Please see the list for products that are not eligible for warranty
- products that have been damaged due to misuse
- products that have been damaged in transit to i-goods.eu as a result of improper packaging
- products with moisture or water damage
- products with broken screens and/or displays
Should you wish to return your product(s), then you may do through our logistics partner UPS.
After you have registered your return and this has been confirmed, you will receive an UPS return label via e-mail.
Please be advised that it may take several business days for this e-mail to be received. It will have your return label in the attachment, and it will also have information about how to arrange for UPS to collect your return. Please be sure to save the tracking number until you received a confirmation e-mail from us that the parcel has been received.
The costs for the return will be deducted from the refund amount, unlike we have confirmed otherwise.
Should you wish to return your product(s), then you may do through a forwarder by your choosing.
Our advice is to use a shipping service that provides you with tracking of your shipment.
Please be sure to save the tracking number until you have received a confirmation e-mail from us that the parcel has been received.
A return shipment can only take place when we have confirmed your request of returning the product with a RMA (Return of Material) number. We don’t accept any shipments that will come with costs on arrival unlike we have confirmed this to you.
You will receive an e-mail to let you know that your return has been received and that it is being processed by our support department. All balances pertaining to a refund will be reimbursed within 5 business days of the start of this process. Please bear in mind that it may take several business days for the refund to appear in your account after it has been disbursed.
As a consumer you have a number of rights, and one of those is the right to withdrawal.
That means that you have the right to return a product you’ve ordered online within a designated period of time; this is a right available to you with every professional web shop. i-goods.eu gives a right for a 14-day money-back guarantee and gives you as a consumer the time to consider your purchase.
i-goods.eu will inspect the returned product, and based on that will credit the full amount as long as the product is still in new condition or has only been opened for assessment purposes (except for products ineligible for return). The amount of credit will be deducted with the costs of returning the products unless we have confirmed otherwise.
It is important that the product will be sent back in its entirety, including all of the accessories that came with it. That includes manuals, cables, documentation and warranty documentation. In short, everything that was in the box.
In order to ensure we receive the product in the same condition that it was in when you sent it, we recommend that you always save the original packaging. The original packaging was designed specifically for the product, and as such reduces the chances of the product being damaged in transit. i-goods.eu is required to provide a refund if the product is returned in new, complete condition during the trial period.
If, however, the product has damages that may be related to misuse or negligence, then i-goods.eu may add a damage fee, which will be taken out of the refund. In order to avoid dispute, we therefore recommend that you keep the original product packaging for the entire duration of the trial period.
In some cases, i-goods.eu will accept the return and then deduct the costs of the damages from the refund of the purchase price.
Should our Support department reach the conclusion that the product has been used too intensely or has clear marks from use that couldn’t be caused just by unpacking it, then i-goods.eu may add a damage fee that will be deducted from the refund. Should you rather keep the product, then you may choose to do so and we will return it to you.
A 14-day trial period comes with every product ordered at i-goods.eu. The period starts when you, the customer, have received the product. After the end of 14 days the purchasing agreement becomes a fact and this cannot be withdrawn.
It is important to be careful with the product and the packaging during the trial period, should you decide to return or exchange it for any reason. You may open the product and inspect it only to the extent required to assess whether you wish to keep it.
A 14-day trial period and a DOA (Dead On Arrival) period of 7 days apply to every product ordered at i-goods.eu The difference between the 7-day DOA period and the 14-day trial period is that if the product fails within 7 days of receipt, it can be replaced immediately with a new product. If it fails outside of the initial 7 days, then it falls under warranty.
If the item that has been delivered is not what you ordered, please let us know and we will start the exchange process immediately. Once we have received the return, we will send the correct product(s) to you as quickly as possible.
The costs associated with this are all covered by i-goods.eu.
f you receive an order that is has obviously been damaged in transit, you can refuse the package that is being delivered. Our logistics forwarder will inform us after the refusal.
If you accept a package and you will find out later that it has been damaged in transit, you can return it to us. Please send us the information, preferred with photo’s. A possible inspection from our logistics forwarder might be part of this process for evaluation of the damage.
Of course the item will be exchanged for a non damaged product as soon as possible.